Cookies

Your privacy is important to us. We value your trust and commitment to protect and safeguard the personal information you give us. This document, which we update as necessary, describes how we use and process your personal data and how we use cookies. It also tells you how you can contact us if you have any questions about your personal information.

TBEO Tours provides online travel services through its own websites and mobile applications and through other online platforms such as partner websites and social media. The information below applies to all these platforms.

Privacy

What kind of personal information does TBEO Tours use?

When you make a reservation, you will be asked for your name, address, telephone number, email address, payment details, the names of customers travelling with you and your preferences for your stay.

To make it easier to manage your reservations, you can open a user account. This allows you to save your personal settings, review past bookings and manage future bookings.

When you visit our website, even if you do not make a reservation, we may collect certain information, such as your IP address or browser, and information about your computer’s operating system, application version, language settings and pages visited. If you are using a mobile device, we may also collect data that identifies your mobile device, device-specific settings and features, and latitude/longitude details.

We may also receive information about you when you use certain social networking services.

Why is your personal information collected, used and shared?

Reservations: Firstly, we use your personal data to complete and manage your online reservation and forward your reservation details to the accommodation you have booked.

Customer Service: We provide 24/7 international customer service from our local offices in more than 2 languages. Sharing your details with our global customer service allows for a quick response when you need us, including helping you find the right services and any questions you may have about your booking.

Guest Reviews: We may use your contact information to invite you to write a review after your stay. This may help other travelers choose a place to stay that best suits their needs.

Account management: we offer a user account service on our website. We use the information you provide to manage this, allowing you to manage your reservations, take advantage of special offers, make future reservations more easily and manage your personal settings. Managing your personal settings allows you to maintain and share lists, share photos, view properties you have searched for before and view other information you have provided about accommodations and destinations. It also allows you to view any comments you’ve submitted about the places you’ve stayed. If you wish, you can share certain information in your user account by creating a public profile that is associated with your own name or a screen name of your choice. The type of information you can share on this platform includes your photo, the names of the places you have stayed at, your lists, your plans for future travel, your opinions and other information about services and destinations.

• Marketing Activities: We also use your information for marketing activities, as permitted by law. For example:

o When you make a reservation with us or set up a user account, we may use your contact information to send you news about similar travel-related products and services. We also send our customers regular newsletters by email. You may choose to unsubscribe from marketing communication at any time.

o Based on the information you share with us, you may be shown individualized offers on the TBEO Tours website, in mobile applications or on third party websites, including social networking sites.

o When we believe that a particular offer may be of interest to you, we may decide to contact you by telephone.

• Other Communications: There may be other times when we contact you by email, mail, phone, or text message, depending on the contact information you share with us. There may be a number of reasons for this:

o We may need to respond to and handle requests that you have made.

o If you have not completed an online reservation, we may send you a reminder to continue with your reservation. We believe this additional service is useful to you because it allows you to continue with a booking without having to search for the service items again or complete all the booking details from scratch.

o When you use our services, we may send you a questionnaire or invite you to provide a review of your experience with TBEO Tours.

o We can also send you other material related to your reservation, such as how to contact TBEO Tours if you need help while you are away, or a summary of previous reservations you made using TBEO Tours.

• Market research: sometimes we ask our customers to participate in market research. Any additional personal information you provide as part of the market research will only be used with your consent.
• Fraud detection and prevention: We may use personal data for the detection and prevention of fraud and other illegal or unwanted activities.
• Improving our services: Finally, we use personal information for analytical purposes, to improve our services, enhance the user experience and improve the functionality and quality of our online travel services.

How does TBEO Tours use social networks?

We use social networks to promote our partners’ properties and to promote, enhance and facilitate our services through our website. For example, we integrate social networking plug-ins into the TBEO Tours website. Therefore, when you click on one of the buttons and sign in to your social network account, the information is shared with your social network provider and possibly presented in your social network profile to be shared with others in your network.

In addition to implementing these buttons, TBEO Tours uses social networks by maintaining accounts on various social networking sites and by offering social applications. These social networking services can allow you to share information with TBEO Tours. When you register on a social networking application, you will be informed what information will be shared with TBEO Tours. The information you choose to share with us may include basic information that is already available on your social networking profile, email address, status updates and your friends list. This information is necessary to create a unique user experience on the application or on our website. This makes it easier for us to customize our website to meet your needs, connect you with friends in travel destinations, and analyze and improve our travel-related services

We can also allow you to login to TBEO Tours services with your social network accounts. Your social media provider will be able to give you more information about how they use and process your data in such cases.

How does TBEO Toursr share its data with third parties?

In certain circumstances, we may share your personal data with third parties.

• The accommodation you have booked: To complete your booking, we need to transfer the relevant booking details to the services (hotels / rentals / cars / cruises / tours / activities) you booked with. This may include information such as your name, contact and payment details, the names of guests travelling with you and the preferences you specified when making a booking.
• Your local TBEO Tours office: in order to assist you during the booking process and during your stay, your data can be shared with the subsidiaries of the TBEO Tours corporate family. Your information may also be shared with other TBEO Tours partners (e.g. Agoda.com, Rentalcars.com and Kayak.com, Travelpayouts.com, Skyscanner.com and others) for analysis and to provide you with travel-related offers that may be of interest to you and to provide you with personalized service.
• Third Party Service Providers: We may use third party service providers to process your personal information on our behalf for the purposes specified above. For example, we may use service providers to send booking information on our behalf to the item of service you have just booked, or we may instruct third parties to contact you. When a reservation requires it, we may also work with third party payment service providers to facilitate payment or payment guarantees. We also work with third-party advertising networks to market our accommodations and services on other platforms, or involve third-party providers for analytical purposes. These third parties involved in any of these services will be bound by confidentiality agreements and may not use your personal information for purposes other than those specified above.
• Competent authorities: we work with partner websites around the world to distribute the service elements listed on our website and mobile applications (Hotels / Rentals / Cars / Cruises / Tour / Activities / Airline tickets). When you make a reservation on one of these business partners’ websites, certain personal information you provide to them may be shared with us. Similarly, we may share information with this business partner, for example, as part of managing your account, to administer your reservation, so that they can handle inquiries related to your reservation, and for marketing purposes. In this context, your information is governed by the privacy policies of these business partners.
• Business Partners: We work with business partners around the world to distribute or advertise services and to help our business partners distribute and advertise their travel-related services. This may mean that their services are integrated into our website or that they have been enabled to display a customized advertisement on our website, or we are advertising on their website. When you make a reservation on one of our business partners’ websites, certain personal information that you provide to us will be sent. Certain business partners may receive your personal data from us upon request. When you make a reservation on a business partner’s website, please read the privacy policies on these business partners’ websites for more information.

How does TBEO Tours use mobile devices?

We have free applications for a variety of mobile devices and use versions of our regular website that have been optimized for mobile devices. These mobile applications and websites process your personal data in a similar way as our website does, and also allow you to use location-based services to find nearby services.

How does TBEO Tours use the opinions and other information related to the destination or service used and that you share with us?

After having booked any service through TBEO Tours, you are invited to send your opinions about the service received. This information can be quality of the service received, facilities and about the destination. If you do not want your name to be displayed with your comment, you can use your screen name (which can be chosen in your user account) or it can be displayed anonymously. By completing a customer comment, you agree that you may display (as described later in our Terms and Conditions ) the relevant service information page of the sites, on our mobile applications, on our social networking accounts and social applications, or on the relevant property website or on our business partner’s website, to inform other travellers of the quality of the service product you used.

If you indicate that a customer’s comment has been useful – or not useful – we will add this with the comments of other customers in order to sort and prioritize the guests’ opinions. We may use the information in your lists or other destination-related information. You can share the information with us anonymously to help other travelers find the right destination.

Cookies

What is a cookie?

A cookie is a small amount of data that is placed on your computer’s browser or on your mobile device. This Privacy and Cookie Policy applies to cookies and similar technologies (hereinafter referred to collectively as «cookies»).

 Why are cookies used?

Web pages have no memory. If you are browsing from page to page within a website, you will not be recognized as the same user on all pages. Cookies allow your browser to be recognized by the website. Therefore, cookies are mainly used to remember the choices you have made: options such as the language you prefer and the currency you use. They will also ensure that you are recognised when you return to a website.

Do all cookies do the same thing?

No, there are different types of cookies and different ways to use them. Cookies can be classified according to their function, their life span and according to who places them on a website.

 How are cookies used?

Our website uses the following types of cookies:

• Technical Cookies: We try to provide our visitors with an advanced and user-friendly website that automatically adapts to their needs and wishes. To achieve this, we use technical cookies to show you our website, to make it work properly, to create your user account, to log in and to manage your bookings. These technical cookies are absolutely necessary for our website to function properly.
• Functional Cookies: We also use functional cookies to remember your preferences and to help you use our website efficiently and effectively. For example, we remember your preferred currency and language, your searches and the property you previously viewed. These functional cookies are not strictly necessary for the operation of our website, but they do add functionality for you and improve your experience.
• Analysis Cookies: We use these cookies to obtain information about how our visitors use the website, to find out what works and what doesn’t, to optimize and improve our website and to ensure that we remain interesting and relevant. The data we collect includes the web pages you visited, the referring/exit pages you entered and left, the type of platform you used, the date and time, and details such as the number of clicks you make on a particular page, mouse movements and scrolling activity, the search words you use and the text you type while using our website. We also use analytical cookies as part of our online advertising campaigns to learn how users interact with our website after being shown an online ad, which may include ads on third-party websites. We will not know who you are and will only collect anonymous data.
• Commercial cookies: We use them to show you advertisements for travelers on other websites. This is called «redirection» and is intended to be based on your browsing activities on our website, such as the destinations you have been looking for, the properties you have seen and the prices you have displayed.

How long do TBEO Tours’ cookies remain active?

The cookies we use have a variable lifespan. The maximum lifetime we set is about five years from your last visit to our website. You can delete all cookies from your browser at any time.

How can you recognize TBEO Tours’ cookies?

You can find our cookies in your browser settings.

 Does TBEO Tours use third party marketing and analysis cookies?

Yes, TBEO Tours uses the services of reliable and recognized online advertising and marketing companies. TBEO Tours can also use external suppliers for analytical purposes. To enable their services, these companies must place cookies.

The suppliers we use are committed to raising consumer awareness and establishing responsible data management and business practices and standards.

When it comes to online advertising and marketing companies, we strive to work only with companies that are members of the Network Advertising Initiative (NAI) and/or the Interactive Advertising Bureau (IAB). NAI and IAB members adhere to industry standards and codes of conduct. NAI and IAB members allow you to opt out of behavioral advertising. Visit www.networkadvertising.org and www.youronlinechoices.com to identify NAI members who may have placed an advertising cookie file on your computer. To opt out of a NAI member’s or IAB member’s behavioral advertising program, simply check the box for the company you want to opt out of.

To control the collection of data for analytical purposes by Google Analytics, you can visit the following link: Google Analytics Opt-out Browser Add-on.

Who has access to the TBEO Tours cookies data?

Only TBEO Tours has access to TBEO Tours’ cookies. Cookies placed by third parties can be accessed by these third parties.

 How can you manage your cookie preferences?

Using your browser settings in, for example, Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on the browser you use. Use the «Help» function on your browser to find the settings you need.

If you choose not to accept certain cookies, you may not be able to use some features on our website. In addition, exclusion from an online ad network does not mean that you will not receive or be subject to online advertising or marketing analysis. It means that the network you have chosen will not offer ads tailored to your web preferences and browsing patterns.

Do you use TBEO Tours beacons web?

Besides using cookies, TBEO Tours sometimes uses web beacons. A web beacon is a small graphic image of only one pixel that is delivered to your computer as part of a web page request or in an HTML email message. Whether directly or through service providers, we use these pixels as part of our online advertisements, either on our website or on third party websites, to find out if a user who is shown an online advertisement is also making a reservation; to track conversion with partner websites; and to analyze a user’s traffic patterns in order to optimize the travel-related services we provide to them.

 Security

What security procedures does TBEO Tours implement to safeguard your personal data?

In accordance with Dominican data protection laws, we observe reasonable procedures to prevent unauthorized access and improper use of personal information.

We use appropriate business systems and procedures to protect and safeguard the personal information you provide to us. We also use security procedures, and technical and physical constraints, to access and use personal information on our servers. Only authorized personnel have access to personal information in the course of their work.

Children

The services offered by TBEO Tours are not directed to children under 18 years of age. The use of any of our services is only allowed with the valid consent of a parent or guardian. If we receive information from a child under 18 years of age, we reserve the right to delete it.

Contact

How can you control the personal data you have given to travelers?

You always have the right to review the personal information we hold about you. You can request an overview of your personal data by sending us an email to info@localhost. Please write «Request personal information» in the subject line of your email and include a copy of your ID card to help us prevent unauthorized persons from accessing your personal data.

If the personal information we have for you is incorrect, we will update it on your application. You may also request that we remove your personal information from our customer database by sending an email to info@tbeoturs.com with «Request for Removal of Personal Information» in the subject line. However, you may need to retain certain information, for example, for legal or administrative reasons, such as record keeping or to detect fraudulent activity. You can delete your user account at any time by logging in to your account on the Travelers’ Web site and deciding to delete your account.

Who is responsible for processing personal data on the Travelers and Applications website?

TBEO Tours controls the processing of personal data on its websites and mobile applications. TBEO Tours is a private limited liability company, incorporated under the laws of the Dominican Republic. If you have any suggestions or comments about this privacy notice, please send an email to info@54.163.158.161 .

Last updated, November 2018